FAQs
Frequently Asked Questions
What is Pepper + Dove Esthetics?
Pepper + Dove Esthetics offers professional beauty services and a boutique lash supply store founded by Cassandra Preciado, a Licensed Esthetician and Certified Lash Artist since 2019. Cassandra continues to provide beauty services while offering carefully selected lash products designed to support lash artists with quality tools and supplies for their artistry.
Where is Pepper + Dove Esthetics located?
Pepper + Dove Esthetics is proudly based in Watsonville, California, serving local lash artists and beauty professionals while also providing products to lash artists beyond our community.
Do you offer support in Spanish?
Yes! Cassandra is bilingual and is happy to assist clients and customers in both English and Spanish. She wants everyone to feel comfortable, understood, and welcomed.
Lash Supply Questions
Are your products beginner-friendly?
Yes! All products are designed to support lash artists at all skill levels—from beginners building their first kit to experienced artists looking for reliable supplies.
Are your products only for professional lash artists?
All lash supplies are intended for trained lash professionals and artists who have proper knowledge of lash extension application and safety practices.
How do I know which products are right for me?
If you need help selecting products, feel free to contact Cassandra. She is happy to help guide you based on your lash style, experience level, and application needs.
How long does shipping take?
Orders are processed with care and shipped as quickly as possible. Shipping times vary depending on your location and selected shipping method.
Do you offer local pickup?
Yes! Local pickup options may be available for customers in the Watsonville area. Please check checkout options or contact Cassandra for availability.
Do you offer wholesale pricing?
Pepper + Dove Esthetics may offer special pricing for lash artists purchasing multiple products. Please contact Cassandra for more information.
Product Questions
How should I store my lash adhesive?
For best results, store adhesive upright in a cool, dry place away from direct sunlight and humidity changes. Always follow the care instructions provided with your adhesive.
How long does lash adhesive last?
Adhesive longevity depends on storage, usage, and environmental conditions. Proper storage and handling help maintain product performance.
Are your lash trays cruelty-free?
Cassandra is committed to thoughtfully selecting products that align with her values of quality and care. Product details are available on individual product pages.
Lash Service Questions
Do you still offer lash extensions and other beauty services?
Yes! Cassandra continues to provide professional lash extension services along with brow services, and facial and body waxing. She looks forward to welcoming both new and returning clients and helping each individual feel confident and beautiful.
How do I book an appointment?
Click "Book Now" on the home page to view available appointments and schedule your desired service.
How far in advance should I book?
Appointments are recommended to be booked at least 72 hours in advance to secure your preferred date and time.
Do I need to prepare for my appointment?
Yes! Arrive with clean lashes free of makeup and oils. Avoid caffeine before your appointment if possible.
Returns, Refunds & Support
What is your return policy?
Due to the nature of professional beauty products, returns and exchanges may be limited. Please contact Cassandra if you experience an issue with your order.
What is your refund policy for appointments?
Due to the time reserved and preparation required for each appointment, all service deposits are non-refundable. If you need to reschedule or cancel, please do so at least 48 hours in advance. Service payments are also non-refundable once the appointment has been completed.
What is your refund policy for products?
Due to the nature of professional beauty products, all product sales are final sale. We do not accept returns or exchanges on opened, used, or altered products. If you receive a damaged or incorrect item, please contact Cassandra within 48 hours of delivery so we can assist you.
What if I have a question about my order?
Cassandra is happy to help! Please reach out through the contact page, and she will assist you as soon as possible.
Thank you for supporting Pepper + Dove Esthetics. Cassandra is honored to be part of your lash journey!